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Documentation Index

Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt

Use this file to discover all available pages before exploring further.

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Virtual Visa Card

Cross-border transfer of rewards using Virtual Visa prepaid cards. Visa rewards are great because they give your recipients the flexibility of using them at online stores of their choice. Unlike regular gift cards, Visa prepaid cards cannot be used in combination with other payment methods. This means that the recipient must have enough money on the card to cover the full cost of their purchase. The funds on a Visa prepaid card must be utilized within the validity timeline from the date of issue.

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Getting Started

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Steps for an admin to send virtual prepaid cards

Step 1: Log in to your Plum account**​ Step 2:** Recharge your Plum wallet by clicking on the ‘Recharge’ option from the left panel and adding your desired amount. **​ ​Step 3:** Click on ‘Plum Pro’ from the left panel to send Visa prepaid cards Step 4: You have the option to send Visa prepaid cards to a few recipients or to multiple recipients in bulk.

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Sending Visa prepaid cards to a single or a few recipients

Select the ‘Send to few’ tab and follow these steps:
  • Under ‘Select a country for brand vouchers’ choose the recipients’ country from the drop-down list.
  • In the ‘Add Recipients’ section, add the full name of the recipient.
  • For the next box, select ‘Prepaid Virtual Visa International Card USD’ from the drop-down menu
  • Select the denomination of the voucher from the drop-down list
  • Add the quantity of brand vouchers
  • Add the recipient’s phone number (optional)
  • Add the PO number (optional)
  • Add a personalized message for the recipient
  • Click ‘Add another recipient’ to add more recipients and repeat steps 1 to 8 listed above.
  • Once you are done click on ‘Generate & Send.’**​
Send Visa prepaid cards in bulk to multiple recipients Select the ‘Bulk Upload’ tab and follow these steps:
  • To know the required format for uploading data in bulk, download a sample file by clicking on ‘CSV/XLSX template’ under ‘Add your recipients in bulk.’ You may skip this step if you already have a CSV/XLSX file with data in the required format.
  • Once you’ve filled in the details correctly, click ‘Add CSV/XLSX file’ to upload and verify the data.
- Add the correct details for each column from the CSV sheet to upload the recipients’ information in bulk. - Click on ‘Verify file’ at the bottom. - Click on ‘Yes, continue’ in the pop-up box to verify the file. - Once you verify the file, click ‘Generate & Send’ to send prepaid cards to the recipients. The recipient receives an email with the details of their prepaid card and a link to claim the reward.

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How to Redeem?

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Steps for the recipient to redeem a reward

  • You will receive an email with the details of your Visa prepaid card. Click on ‘Click Here To Redeem’ to claim the reward.
  • Click on ‘Redeem’ to claim the reward.
  • Enter your first and last name in the box, go over the E-Sign Disclosure, Cardholder Agreement, and Privacy Policy, tick the two checkboxes to indicate your agreement, and click ‘Activate card.’
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  • On the next screen you can see the details of your Visa prepaid card.
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  • Post activation, if you’d like to opt for notifications for your Visa prepaid transactions, select either SMS or email, and add your phone number and email address to receive transaction-related messages.
  • You’ll now receive a link in your email inbox to view your prepaid card and redeem it ​
## About the Prepaid Virtual Visa International USD card usage* (for the rest of the world)**
  • A Visa prepaid card gives you the flexibility to shop anywhere around the world where Visa debit cards are accepted.
  • The funds on your Visa prepaid card must be accessed within 6 months from the date it was issued.
  • This card cannot be redeemed in a country where there is a USA sanction.
  • This card cannot be redeemed in India.
  • The funds on the card cannot be cashed or transferred/added to Google Pay, Apple Pay, or any other wallet.
  • This virtual visa card can only be used for online purchases where it is acceptable.
  • This card cannot be redeemed in any country where there is a USA sanction.
  • This card cannot be redeemed in India.
  • This card can only be issued for employee rewards, channel incentives, consumer campaigns, and loyalty programs.
  • This card cannot be issued for Facebook advertising payments, procured for business-related payments, or any program that is not part of a reward or incentive use case.
  • This card is a one time use card and is non reloadable in nature.
  • The card issuer does not charge any currency conversion costs, but in some regions, it’s possible that a merchant where the card would be swiped could charge a fee if the USD Virtual Visa International card is used to make a purchase in a non-USD currency.
  • Transactions with the following merchants are prohibited:
  • Money transfer services business
  • Firearm-related businesses
  • Tobacco businesses
  • Marijuana-related businesses
  • Money services from non-financial institutions (including cryptocurrency)
  • Securities brokers/dealers
  • Dating services
  • Massage parlors
  • Government-owned lotteries
  • Government-licensed online casinos and online gambling
  • Government-licensed horse/dog racing
  • Betting, including lottery tickets, casino gaming chips, off-track betting, and wagers at race tracks
This card can be redeemed in the following countries: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Republic of the, Cook Islands, Costa Rica, Cote d’Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Republic of, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, the Former Yugoslav Republic of, Madagascar, Malawi, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Palau, Palestine, State of, Paraguay, Peru, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia and the South Sandwich Islands, Spain, Sri Lanka, Saint Helena, Saint Pierre and Miquelon, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Taiwan, Province of China, Tajikistan, United Republic of Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, United States Minor Outlying Islands, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Holy See (Vatican City State), Vietnam, British Virgin Islands, US Virgin Islands, Wallis and Futuna, Western Sahara and Zambia.

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About the prepaid virtual Visa Card usage*(for the US region only)

A Visa prepaid card gives you the flexibility to shop anywhere around the world where Visa debit cards are accepted.
  • This card must be used within 6 months from the date of issuance.
  • This card is only valid for online/virtual purchases.
  • This card can only be issued as part of employee rewards, channel incentives, consumer campaigns, and loyalty programs.
  • This card cannot be issued for Facebook advertising payments, business-related payments, or any program that is not part of a reward/ incentive use case.
  • This card is a one time use card and is non reloadable in nature.
  • Transactions with the following merchants are prohibited:
Money transfer services business
  • Firearm-related businesses
  • Outbound telemarketing
  • Tobacco businesses
  • Marijuana-related businesses
  • Money services from non-financial institutions (including cryptocurrency)
  • Securities brokers/dealers
  • Dating services
  • Massage parlors
  • Government-owned lotteries
  • Government-licensed online casinos and online gambling
  • Government-licensed horse/dog racing
  • Betting, including lottery tickets, casino gaming chips, off-track betting, and wagers at race tracks**​
  • This US Visa prepaid virtual card can be added to digital wallets like Apple Pay and Google Pay.
Terms & Conditions are subject to change as advised from time to time by the card issuers.** ​ ​ ​ ​